Honda Customer Mobility Assistance in Manassas, VA, serving Fairfax, Chantilly, and Sterling

Honda Mobility Overview | Frequently Asked Questions

Overview

The Honda Customer Mobility Assistance Program is proud to support the mobility needs of drivers and passengers with physical disabilities. Honda will provide a reimbursement of up to $1,000 to each eligible, original retail customer for expenses incurred to purchase and install qualifying adaptive equipment on any eligible purchased or leased Honda vehicle.

Adapting Your Vehicle

Honda suggests that you request a copy of the Department of Transportation brochure "Adapting Motor Vehicles for People with Disabilities." Copies are available by visiting www.nhtsa.dot.gov.

The process includes these steps:

1. Determine your state's driver's license requirements.
2. Evaluate your needs - Contact the National Mobility Equipment Dealers Association (NMEDA) for further information.
3. Select the right vehicle - Consult with your evaluator, an adaptive installer and your local Honda dealer to determine the best Honda model to meet your needs.
4. Choose a qualified mobility equipment installer - Shop around and ask about qualifications, capabilities, experience, warranty coverage and service. Confirm that they are members of NMEDA.
5. Obtain training on the use of the new equipment - When this process is complete, follow the guidelines and complete and submit an application for assistance to recover up to $1,000 of the cost of your adaptive equipment and/or conversion.

Program Requirements

General

• Only the original vehicle owner is eligible for reimbursement.
• Modifications must be completed for the original owner or his/her immediate family.
• Only new Honda vehicles retailed or leased in the United States from an authorized Honda dealership.
• Only one reimbursement request per vehicle.
• Lease-vehicle modifications may be subject to written lessor approval. The customer is responsible for determining and satisfying lease-contract requirements.
• Honda will consider reimbursement for modifications made to vehicle after February 1, 2004.
• The written reimbursement request must be received within 6 months of the adaptive equipment installation.

Adaptations, Modifications or Equipment Installation

• Qualifying adaptive equipment or conversion is defined as: alterations or adaptive-equipment installation that provides to the disabled user convenient access and/or the ability to drive the vehicle.
• Adaptive equipment installation must have taken place within the time and mileage limits of the New Vehicle Limited Warranty.
• Alterations or adaptive equipment installation requires a prescription or medical documentation to be considered for reimbursement.
• Reimbursement requests (invoices) will be compared against the National Highway Traffic Safety Administration (NHTSA) Web site to verify that the alterer or repair business (individual, partnership or corporation) is registered with NHTSA and that the modification(s) are on the list of NHTSA exemptions.
• If all conditions are met, Honda will provide up to a $1,000 cash reimbursement. Honda will be the secondary coverage in the case of two or more reimbursement sources.^*

EXCEPTIONS

• Wheelchair or scooter hoists or ramps do not require a prescription, medical documentation or NHTSA exemption verification and NHTSA business registration for reimbursement consideration.
• Modifications that DO NOT make inoperative any part of a device or element of design that has been installed on or in a motor vehicle in compliance with a Federal Motor Vehicle Safety Standard will not require NHTSA exemption verification and NHTSA business registration for reimbursement consideration.
• ^*A reimbursement made by another source, such as medical insurance, will be subtracted from the customer's original total expense. (Example: Total expense $5,000, Insurance reimbursement $4,000, Customer expense, $1,000. The customer expense of $1,000 will be reviewed and considered for a maximum of $1,000 reimbursement.)

Important Customer Information

• The selection of an equipment manufacturer and installer is solely the customer's responsibility (Honda does not endorse any company or supplier involved in adaptive equipment. Mobility warranty, installation warranty and related liabilities are not the responsibility of Honda).
• The reimbursement application form must be completed in its entirety and signed by the customer. It should be mailed along with a copy of all required supporting documentation. (See checklist on application).

Do reimbursements apply to used or fleet vehicles?
No. This program applies only to new Honda vehicles that are retailed or leased in the U.S.

How long will it take to receive my reimbursement?
Payments will be mailed within 4 weeks of receipt of all required documentation.

What types of adaptive equipment can I obtain reimbursement for?
Honda will consider reimbursement for those modifications that have been approved by the National Highway Transportation Safety Administration (NHTSA).

What is the time limit to apply for a reimbursement? The reimbursement request must be made within six months of the adaptive equipment installation.

Where can I get information/assistance on adaptive equipment?
The National Mobility Equipment Dealers Association (NMEDA).

Where do I get a reimbursement application?
In addition to the printable format of the form (Adobe^® Reader^® is required) on this Web site, forms are also available at your local Honda dealer or upon request from Automobile Customer Service at 800-999-1009.

Are used vehicles included in the Honda Mobility Assistance program?
Honda has limited the program to original vehicle owners/lessees whose vehicles are within the manufacturer's warranty period and who request reimbursement for NHTSA-approved and compliant modifications to their vehicles.

Does the Honda New Vehicle Limited Warranty cover modified vehicles and/or adaptive equipment?
No. The Honda New Vehicle Limited Warranty applies only to the Honda vehicle. It does not include the adaptive equipment, its installation or any other non-original equipment.

Does the installation of adaptive equipment void my warranty?
No, adaptive equipment and modifications unto themselves do not void the New Vehicle Limited Warranty that applies to the Honda product. However, if your vehicle experiences a problem/failure and that problem/failure is determined by Honda to be the direct result of the adaptive equipment and/or its installation, your warranty coverage may be voided for that particular repair. All warranty issues are reviewed on a case-by-case basis.

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