Reviews & Testimonials
at Joyce Koons Honda

I recently left my car at the dealership night drop to have the service department check out some noise coming from the front left tire. I got a call from Karen Huntington, one of their service advisors, shortly after they opened the following morning. Karen and the service staff were able to confirm that there was a worn down wheel bearing for my wheel, and also found a part in my alternator needed to be replaced as well. The service team was able to have both things finished after about four days (after a part had to be ordered and shipped). During this time, Karen was responsive and kept me updated on everything going on. My Ridgeline was turned back over to me and had no issues since. The service team at this location has been doing regular maintenance/recall work on my cars for the past six years and never had any issues. They have a good workflow and can usually give an accurate guess to when the job will be done and will communicate if they find other things with the vehicle. They never billed me for any services that I was not intending on doing. Also, shoutout to the one technician who was there closing up when I came in to pick up my car. Due to my work hours, I wasn’t able to get there till just after close around 8:15 PM. The technician spent a few minutes with me and verified I processed the service paperwork and got my keys and car back to me. Good staff at this location, very appreciative of all their hard work.

Our recent experience with Joyce Koons Honda was exceptional from start to finish. This was our first vehicle purchase from Joyce Koons Honda and our first service appointment for our 2025 Honda Accord, and we couldn't be more impressed. From the moment we arrived, it was clear that this dealership is committed to providing outstanding customer service. A special thank you goes to Karen Huntington and Oscar Ortiz. Their professionalism, genuine care, and extensive service knowledge made all the difference. They took the time to answer our questions, kept us informed throughout the service process, and made us feel like valued customers every step of the way. Their attention to detail and commitment to customer satisfaction were truly outstanding. What impressed us just as much was the culture throughout the dealership. Everyone we encountered was friendly, welcoming, and focused on delivering an exceptional customer experience. It's refreshing to find a dealership where customer care isn't just a slogan—it's clearly part of the organization's culture. Thank you to Karen, Oscar, and the entire Joyce Koons Honda team for making our first service experience such a positive one. We look forward to many years of bringing our Honda back for service and will gladly recommend Joyce Koons Honda to our family, friends, and colleagues. Five stars—well deserved!

The service department was friendly, honest, and accurate. Kept me informed and made sure that the task was completed spot on. Karen Huntington kept me informed and offered options for future visits.

karen in the service department is great!

Mark Schlenker is a top A1 service person. I could not have a better service experience. He knowledgeable, explained every aspect of the service needed. The sevice was fast and complete. He is my go to guy.

Joyce Koons Honda in Manassas, and the team of Tim Welton, Dakota Smith, and Fernando Lacayo, provided me top tier customer service in my recent purchase of a new Honda Passport Trailsport. After having a frustrating time with two well-known dealerships in the NoVa area, I was very turned off with the purchase process I in buying a new car. I was ready to take an extended break from buying. Then, Tim Welton, Sales Manager at Joyce Koons Honda reached out to me. Tim is honest. He started with, and maintained an attitude of,"I am here to earn your business". He was exact with numbers and we agreed on an out-the-door price on the exact package I wanted within a day. There were no estimates, "abouts", "close to"...to the penny, I paid for my Honda Passport Trailsport exactly what Tim and I agreed to. It was refreshing to work with someone who speaks so directly and delivers on what they say. Dakota Smith was the Sales Representative that I worked with on the day of delivery. Not only was Dakota easy to work with, he facilitated the purchase process in an effortless manner. Fernando Lacayo was the Finance Officer who made the sale official. Fernando was very efficient, explained the entire process in a very understandable manner, and was super friendly. This team, with Tim's leadership, made the entire purchasing process easy. I highly recommend Joyce Koons Honda and encourage anyone who wants to work with an honest, direct, no-nonsense Sales Manager, ask for Tim Welton.

Joe Deguzman always gives amazing customer service. He's super knowledgeable and thorough, explaining everything clearly and giving great advice. I've been telling all my family and friends about my awesome experience at Joyce Koons.

Great experience getting an oil change and tires rotation! Staff was friendly and helpful👏🏽

I wanted to say that Karla was absolutely amazing. She went above and beyond to make my experience exceptional. This was by far the best experience I’ve ever had at Joyce. Her professionalism, kindness, and willingness to help truly stood out. Thank you, Karla, for providing such outstanding customer service!

I had a great experience while purchasing my new car. My sales consultant Jose was super knowledge and overall amazing! Fernando in Finance was very helpful and worked hard to get the best outcome for the customer! The manager, Tim, also stopped by and made the experience very welcoming. Overall a great experience and definitely recommend purchasing your next car from this location!

Buying a car is mostly an exciting time but can sometimes be draining and long with all the negotiation and paperwork that follows. That was NOT the case at Joyce Koons Honda! I worked with a gentleman named Dakota who met me in the parking lot and immediately got down to business. He was friendly, honest, efficient, and fantastic to work with! The car I looked at online was already prepared for me and my test drive, and the price I was quoted online was the exact same when I got to dealer! Thanks to Dakota and the ENTIRE Joyce Koons staff, this was the best and fastest car buying experience and process EVER! They also have the very best prices in the area! HIGHLY recommend buying from them, just ask for Dakota!

I’ve had my 2026 CRV for almost a year now. Everyone at Honda was great when we were purchasing it and we need things to move fast as we had a new born. Just now getting it serviced (normal maintenance) and everything has been excellent. I had them come pick my car up and they left a loaner (which is great when you have a little one at home) rather than you waiting in the dealership all day. Everyone I’ve spoken to has been super helpful with any and all of my questions, and the loaner was clean and smoke free thank goodness. I will be happy to return back for my next scheduled maintenance. Kevin has been very helpful!

Great price and service

I’ve always appreciated the service and respect I receive from Joyce Koons. Jonathan was very kind, and I love that he w honest with me about the services needed on my car. He wasn’t pushy, and he explained things to me in way that made sense. Service like this keeps me coming back!

I purchased a Honda Odyssey from Joyce Koons three months ago and recently had it inspected and the oil changed. I would like to thank Advisor Roland Murphy for the quick, thorough check and his attentive care...thank you soooo much~~

Had a great experience buying my first car at Joyce Koons Honda in Manassas! I picked up a 2026 Honda Civic Hatchback Hybrid Sport, and the whole process was smooth from start to finish. Dakota Smith was my salesperson and was fantastic - patient with all my questions (I had a lot, since this was my first major purchase), and walked me through the different trims without any pressure. Manager Tim helped make sure everything came together on the deal, and David in finance made the paperwork side quick and easy to understand. Pickup day was easy and the car was ready to go exactly as promised. Really happy with the hatchback so far - loving the hybrid mileage and how it drives. Would recommend this dealership, and Dakota specifically, to anyone in the Manassas/Northern VA area looking for a straightforward, low-pressure car buying experience.

Love the loaner car and concierge service

Excellent Service! Enjoyed working with Moe Azim.

On Monday 7/13/26, I brought my 2012 Honda CIVIC to Joyce Koons Honda of Manassas, VA for service. As always Service Rep.Karen Huntington explained thoroughly what was needed during this visit, and the work was completed expeditiously. The price for the work was TOTALLY ACCEPTABLE with all discounts applied. I highly recommend speaking to KAREN HUNTINGTON when you call for service, she is pleasant, knowledgeable, and professional in all her dealings with customers. Enjoy your experience with this Honda dealership.

I grew up in Detroit. My first real job was with an auto parts manufacturer. This was the 10th vehicle I've purchased in my life, and let me tell you, I know a thing or two about buying cars. This was by far the most pleasant, straightforward, and genuinely enjoyable car-buying experience I've ever had. I first connected with Joyce Koons Honda over email to ask about a Honda Civic Sedan Sport for my daughter, and when I showed up, they honored the internet price without any hassle. No games. No crazy fees tacked on. No pressure tactics. Just simple, honest, professional service from beginning to end. Chris was fantastic. Friendly, respectful, and incredibly patient with my daughter and her boyfriend. He took the time to walk us through everything without rushing or brushing us off. Unlike so many dealers who make you wait for no reason, everything here moved efficiently and with total transparency. April in financing was an absolute gem. Friendly, sharp, and incredibly well-organized. She walked me through the numbers exactly the way I wanted to see them, not in some confusing format meant to upsell. She was patient while I explained everything to my daughter, and she even taught me a thing or two. That almost never happens anymore. And when my daughter started fading after a long day, April actually got her a snack from the vending machine—out of her own pocket. That level of kindness and care is almost unheard of. There was also a follow-up question related to title, mostly due to a request I made that wasn't doable. A different April in titling helped me with that and she was just as conscientious and on top of things. She called me back when she said she would, made direct calls to the financing company, and came back with clear, concrete answers instead of vague guesses. I walked away feeling great about the whole experience. Because of how we were treated, I know my next car is going to be a Honda, and I know I’ll be buying it here. Years ago, I also bought a Ford Focus from Koons Ford in Seven Corners and had a similarly excellent experience. So whatever Joyce Koons is doing with her dealerships, it's working. This is how car buying *should* be.